Tickets Not a Bug Technical details do not display

[Alpha1]

Tickets - Fetch device and software details for tickets about technical problems
These technical details (browser, etc) do not display.

 

[Naz]

Have you configured the fields?

Probably not because I don't think I've written a guide about it.

 

[Alpha1]

I assumed that there would be a setting to turn it on or off.

 

[Freelancer]

Probably not because I don't think I've written a guide about it.

Can you write a guide or describe how it works..?

 

[Naz]

I plan to, just haven’t had much time for it. I’ll do a brief write up for it tonight.

 

[Freelancer]

Wouldn't it be easier just to make it an option in the ACP: "Include Technical Data" in the Sidebar? I mean it's always Computer OS, Browser Type, IP Address. I am not aware of other things now.

 

[Naz]

Initially, that’s how it was but it became part of a different system that can be extended to pull information from other areas (something I needed for my use case). I’ll see about turning it in to an option but still using the same system under the hood.

 

[Naz]

Alright, as promised...

Create a new ticket field, place it wherever, give it whatever ID, title it what you like and set your descriptions.

You need to set the field type to PHP Callback and populate it with one of the following examples:

NixFifty_Tickets_CustomField_DeviceInfo::getDeviceInfo - Return operating system and browser name
NixFifty_Tickets_CustomField_DeviceInfo::getOperatingSystem - Return operating system
NixFifty_Tickets_CustomField_DeviceInfo::getBrowser - Return browser name

 

[Freelancer]

Works! Thanks

 

[Alpha1]

Please add 'Browser Resolution'