Tickets Tickets with attachments fail to import (then get deleted!)

[benFF]

As title.

If a ticket is attempted to be opened via the POP importer - an error will be raised in the XF backend, but also the email in question will be deleted! So no way to know who it was from or what it was

ErrorException: [NF] Tickets - An incoming ticket email could not be parsed. Please check the email inbox manually. src\XF\Error.php:77
Generated by: Unknown account Jan 10, 2023 at 4:15 PM
Stack trace
#0 src\XF.php(219): XF\Error->logError('[NF] Tickets - ...', false)
#1 src\addons\NF\Tickets\EmailTickets\Processor22.php(170): XF::logError('[NF] Tickets - ...')
#2 src\XF.php(625): NF\Tickets\EmailTickets\Processor22->NF\Tickets\EmailTickets\{closure}()
#3 src\addons\NF\Tickets\EmailTickets\Processor22.php(172): XF::asVisitor(Object(SV\ElasticSearchEssentials\XF\Entity\User), Object(Closure))
#4 src\addons\NF\Tickets\EmailTickets\Processor22.php(82): NF\Tickets\EmailTickets\Processor22->processMessage('Received: ; Tue...')
#5 src\addons\NF\Tickets\Job\TicketEmails.php(46): NF\Tickets\EmailTickets\Processor22->processFromStorage(Object(Laminas\Mail\Storage\Pop3), 7.9414)
#6 src\XF\Job\Manager.php(260): NF\Tickets\Job\TicketEmails->run(7.9414)
#7 src\XF\Job\Manager.php(202): XF\Job\Manager->runJobInternal(Array, 7.9414)
#8 src\XF\Job\Manager.php(86): XF\Job\Manager->runJobEntry(Array, 7.9414)
#9 job.php(43): XF\Job\Manager->runQueue(false, 8)
#10 {main}

I'd say fixing this is pretty urgent!

 

[Naz]

Yeah, that's a bit unexpected.

Note that while the email is currently deleted, the raw contents of it along with any diagnostic information can be found in the xf_nf_tickets_ticket_email_log table. It's not currently exposed in the UI so you'll need to browse through that with your SQL tool of choice.