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Transitioning from Pixel Exit to NixFifty Services

Discussion in 'Announcements' started by NixFifty, Dec 21, 2016.

  1. NixFifty

    NixFifty Administrator Staff Member

    Yes, I did not return until a few days ago. I have other commitments and responsibilities outside of the Internet, as I'm sure you do too.
    Communicate what exactly? I wrote a detailed paragraph a few posts above about why I chose to delay the release of the last Tickets update. Aside from that, I'm not sure what you're referring to and if it was my prior time at Pixel Exit, I have stated I'm working on turning that around.
    That's fine, I appreciate that. But you must also realise that $35/add-ons is not enough to put food on the table and thus custom work and other jobs are prioritised. Few people fund the development of features to add-ons and as such, I work on them in my spare time (or when I need a feature from them). I realise I have not spent enough time on them as I probably should have and I do hope you understand that I'm working to turn that around but it isn't an overnight thing.
     
    Amantopia likes this.
  2. ALfa1

    ALfa1 Well-Known Member

    TBH, I really dont understand why a feature-full ticket script is supposed to costs $35. I pay $1000 for Kayako and while that surely is expensive, $35 makes no sense at all. Of course you cant put food on the table.

    If you have a solid addon, with monthly updates and quick fixing of bugs, then by all means charge us 2-4 times that.
    Do mind that we spend thousands on custom work with developers who show that they are reliable and provide high quality, robust addons.

    Unfortunately you show the opposite and thereby miss the food on the table.
     
    Soulzz and Freelancer like this.
  3. Freelancer

    Freelancer Well-Known Member

    I totally second that. Take resonable prices that are higher and provide solid add-ons in return. Those customers that don't want to pay more, are also those you don't want to have. But any cheap add-on that doesn't work properly is burned/lost/wasted money.
     
    ALfa1 likes this.
  4. ALfa1

    ALfa1 Well-Known Member

    One month later. There has been some activity which I appreciate. But still no working product.
    Can this situation be resolved in the very near future?
     
    Freelancer likes this.
  5. Freelancer

    Freelancer Well-Known Member

    One month later again. Seeing work on AMP but no progress on Tickets. When will the beta testing of 1.4.9 start?
     
    ALfa1 likes this.
  6. NixFifty

    NixFifty Administrator Staff Member

    It's 1.5.0 now but soon. As I've said, it's a major rework and touches a lot of things. Previously, I've hastily released updates and not run them through enough testing hence the issues.

    If it's any consolation, I just installed the last build on a couple more big boards and things have been going smooth.
     
  7. Syndrogo

    Syndrogo Member

    Have you thought about getting a testing team going?? I wouldn't mind trying to break things :p
     
  8. Freelancer

    Freelancer Well-Known Member

    I appreciate that change of process.

    That was announced and I volunteered and we could get this going now.
     
  9. NixFifty

    NixFifty Administrator Staff Member

    Yeah, unfortunately the tradeoff is that progress will be / has been slow initially but it's down to the fact that I've gone through and reworked a lot. After 1.5.0, I anticipate this new foundation will allow easier expansion and extension.

    I've kept Alfa1 somewhat informed of the process and a few days ago I finished some major improvements to the new escalation system.

    I could release a beta now but there's still some kinks and issues I'm actually aware of that I need to sort. I have a prior commitment to deal with in my personal life on Wednesday but after that it's full Tickets work till I get 1.5.0 finished and to testers.

    I appreciate the patience but I hope you understand that the change in methodology requires work that will span / has spanned a fair amount of time but I can assure you, the end results will be worth it.
     
  10. NixFifty

    NixFifty Administrator Staff Member

    Yeah, I've enlisted a bunch of people for Tickets and I'm currently preparing a build for them. :)
     
  11. Freelancer

    Freelancer Well-Known Member

    I totally understand that. I am standing by.
     
    NixFifty likes this.
  12. Syndrogo

    Syndrogo Member

    Well sign me up for discord addon :p
     
  13. ALfa1

    ALfa1 Well-Known Member

    Bought in 2015. Now in 2017 we still don't have a working product. I offered financial incentives to fix up your addon and also to create a paid importer. Plans keep changing and the end result stays the same. Its really hard to stay positive about this. I am almost wondering if we see XF2 beta first, which could change the plan for tickets again.
    Yes, it would be a major consolation to see it running smooth on a big board.

    If there is anything I can do then let me know.
     
    Dadparvar and Freelancer like this.
  14. Jordan

    Jordan New Member

    How would I get my TS3 integration on this site, if I purchased it on PE?
     
  15. ALfa1

    ALfa1 Well-Known Member

    Even though there are bugs to work out, I think that Tickets 1.5 is impressive and a massive step forward!!
     
    NixFifty likes this.
  16. Freelancer

    Freelancer Well-Known Member

    Love how Tickets 1.5 has changed. Can't wait to use it finally on my board when bugs are fixed. Now Push it! Push it! :D
     
    ALfa1 and NixFifty like this.
  17. NixFifty

    NixFifty Administrator Staff Member

    Thanks for the kind words guys! Still a lot more improvements to make on my new process in general but I'm glad you're seeing that the grass is indeed greener. :)
     
    Dadparvar, Freelancer and ALfa1 like this.