Yes, I did not return until a few days ago. I have other commitments and responsibilities outside of the Internet, as I'm sure you do too. Communicate what exactly? I wrote a detailed paragraph a few posts above about why I chose to delay the release of the last Tickets update. Aside from that, I'm not sure what you're referring to and if it was my prior time at Pixel Exit, I have stated I'm working on turning that around. That's fine, I appreciate that. But you must also realise that $35/add-ons is not enough to put food on the table and thus custom work and other jobs are prioritised. Few people fund the development of features to add-ons and as such, I work on them in my spare time (or when I need a feature from them). I realise I have not spent enough time on them as I probably should have and I do hope you understand that I'm working to turn that around but it isn't an overnight thing.