When I create a ticket, the custom fields that are not placed "inside the message" will not appear in the Email that is send out as summary upon ticket creation.
It’s kind of by design but I can definitely see the confusion.
Inside the message just literally means inside the message div when viewing a ticket. I may look in to allowing custom fields to show up in emails though as that does sound like a mighty useful improvement.
Yeah I see the intention of the original structure but as you say it, I would have this included in Emails at least, no matter where custom fields are placed in the Ticket.
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