When I reassign a ticket to a moderator, the ticket is gone from the ticket queue index. As soon as I unassign or reassign it to another moderator, he can see the ticket again.
- Thread starter Freelancer
- Start date
Having this problem as well on my clean install.
Ticket Queue with all unassigned Tickets. Watch the Ticket with the Red Flag...
Going into the ticket and Reassigning it to myself, the Admin.
Then going back to the Ticket Queue... it's gone...
Going into the ticket and Reassigning it to myself, the Admin.
Then going back to the Ticket Queue... it's gone...
...or pushing 1.4.9 a little faster...
Reproduce:
Settings: Admins, Moderators, and "Ticket Users" group.
Give ONLY Ticket Users group permission to use the ticketing queue/management system.
Ticket Users can use the queue/management system, but admins/moderators are listed under "assign" despite not being able to access the queue/management system.
Settings: Admins, Moderators, and "Ticket Users" group.
Give ONLY Ticket Users group permission to use the ticketing queue/management system.
Ticket Users can use the queue/management system, but admins/moderators are listed under "assign" despite not being able to access the queue/management system.
Naz
Staff member
I can reproduce this when assigning a ticket to a moderator who has no permission to view the ticket.
The current reassign view assumes that you're going to assign to a moderator / admin but that's a bit silly considering there are different use cases, etc.
There are two options here, either change the dropdown list to a freeform textbox that accepts usernames. On submission of the form, the system will check if the user has permission to be assigned to that ticket and assign it to them. Alternatively, allow anyone to be assigned to a ticket and grant them temporary view and reply privileges while they are assigned.
Thoughts?
The current reassign view assumes that you're going to assign to a moderator / admin but that's a bit silly considering there are different use cases, etc.
There are two options here, either change the dropdown list to a freeform textbox that accepts usernames. On submission of the form, the system will check if the user has permission to be assigned to that ticket and assign it to them. Alternatively, allow anyone to be assigned to a ticket and grant them temporary view and reply privileges while they are assigned.
Thoughts?
Naz
Staff member
For now, I've gone with the first option but I can definitely see a use case for the second.
Regardless, the changes in 1.4.9 make this suggestion a lot easier to implement: Add users & guests to ticket
Regardless, the changes in 1.4.9 make this suggestion a lot easier to implement: Add users & guests to ticket
In my case I reassigned a ticket created by admin to the admin, who has every right/permissions. So your theory can not be quite correct.
Same here.
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