Tickets Multiple ticket participants

[Alpha1]

I keep getting tickets by multiple people that need to be merged. Once merged all but one person are locked out of the ticket. Which is a real problem.

Related suggestion:
Tickets - Add users & guests to ticket
I know there is another related suggestion or bug report somewhere, but cant find it. IIRC it was by a bearded German.

 

[Naz]

This was done in a private version but there were some items I noticed in use that probably needed more feedback based on how people would want to use it.

Off the top of my head, the main thing was what would be the expected behavior if someone was removed from a ticket? Should they see the ticket up until they were removed or should they not see it at all? There might have been more but I'd need to check my notes on it.

 

[Alpha1]

Should they see the ticket up until they were removed or should they not see it at all?

If they are removed from the ticket then they should not have access to the ticket anymore.

 

[Alpha1]

I keep running into problems with tickets that need multiple members to be added.

 

[Naz]

Moderators can now invite other users to tickets, if they have permission to do so. Other users will get notified about this and can view the ticket as normal. Moderators can also kick users from tickets and the user will lose the ability to view that ticket.

 

[Alpha1]

Does this include guests?

 

[SeToY]

Does this include guests?

Not yet, as far as I have seen.

 

[Alpha1]

Any word on this?

 

[Naz]

Guest support is planned.

 

[Alpha1]

Do you mean for the next release?

 

[Naz]

Next 1 or 2.