Tickets Multiple ticket participants

Discussion in 'Suggestions' started by ALfa1, Sep 18, 2018.

  1. ALfa1

    ALfa1 Well-Known Member

    I keep getting tickets by multiple people that need to be merged. Once merged all but one person are locked out of the ticket. Which is a real problem.

    Related suggestion:
    Tickets - Add users & guests to ticket
    I know there is another related suggestion or bug report somewhere, but cant find it. IIRC it was by a bearded German. :)
     
  2. NixFifty

    NixFifty Administrator Staff Member

    This was done in a private version but there were some items I noticed in use that probably needed more feedback based on how people would want to use it.

    Off the top of my head, the main thing was what would be the expected behavior if someone was removed from a ticket? Should they see the ticket up until they were removed or should they not see it at all? There might have been more but I'd need to check my notes on it.
     
  3. ALfa1

    ALfa1 Well-Known Member

    If they are removed from the ticket then they should not have access to the ticket anymore.
     
    Freelancer likes this.
  4. ALfa1

    ALfa1 Well-Known Member

    I keep running into problems with tickets that need multiple members to be added.