Tickets Not a Bug Response variables fail

[Alpha1]

When you add a ticket for a user and then insert a predefined response, then the replacement variables fail.

Things like (name} {staffname} etc are not replaced, which makes the response pointless.

 

[Naz]

Thanks, missed that. I'll look in to a nice way to handle this since {name} wouldn't be set whilst creating the ticket, as it would when typing a message. Some JavaScript to pull the name (and other details like custom fields, etc) might be nice.

 

[Freelancer]

Related maybe: {field.fieldID} Placeholder does not work anymore in Responses

(Although in my installation variables like {name} and such work but not custom option fields...)