Tickets Applications Setting to hide reply content in email

Discussion in 'Suggestions' started by ALfa1, Oct 22, 2018.

  1. ALfa1

    ALfa1 Well-Known Member

    People just keep replying to notification emails: noreply@mysite.com
    Because the notification emails have full content of the last reply.
    And then they miss the other replies and get angry about the lack of information. They also get angry because they get no reply to their email.

    Please add a setting to hide the message content. Only display the ticket title.
     
    Freelancer likes this.
  2. ALfa1

    ALfa1 Well-Known Member

    Where can I find the template to take this out?