Tickets Setting to hide reply content in email

[Alpha1]

People just keep replying to notification emails: [email protected]
Because the notification emails have full content of the last reply.
And then they miss the other replies and get angry about the lack of information. They also get angry because they get no reply to their email.

Please add a setting to hide the message content. Only display the ticket title.

 

[Alpha1]

Where can I find the template to take this out?

 

[Naz]

You can do this in XF2 with a new option.

 

[Alpha1]

Thats great. About 30% of all people reply through email. :S Its really annoying.
If you would find the time to also implement it in tickets for xf1 then that would be very helpful.

 

[SeToY]

You can do this in XF2 with a new option.

I cannot seem to find this option in the Beta4 options for Tickets. Where can I find it?

 

[Alpha1]

Thanks for adding this.
Its the second option in /admin.php?options/groups/nfTickets/

 

[Alpha1]

@NixFifty is there any way to change this for the XF1 version through template edit? The constant replies per email are a very annoying factor causing regular upset because we dont read the email.