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Tickets Ticket Escalations not executing (Logic Error?)

Discussion in 'Bug Reports' started by Freelancer, Oct 11, 2017.

  1. Freelancer

    Freelancer Well-Known Member

    I have two escalations that respond with an automatic reply that is set on timing. 3 days and 7 days. 3 days sends a reminder and 7 days resolves the ticket automatically... so far so good...

    Now I have set the execution to "only execute once".... and the escalations are not working... could it be that with "only execute once" it is meant that they are only CHECKED ONCE instead of executed once? They are only checked if applicable once and then ignored by any of the following recurring cron jobs it seems... which is wrong in my opinion, they should check with every cron job but then only EXECUTE ONCE... otherwise there would be a reminder every 3 days or no reminder at all.

    Do you somehow can sense what I mean? :)
    Last edited: Oct 11, 2017