Announcements

Tickets 2.1.5 is now available for all licensed customers to download.

• Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
• Support BB code within predefined responses.
• Expose per-category priority selection option.
• Add "View priority for own tickets" permission.
• If a user is not able to see tickets or KB articles, hide the search form tabs for them.
• Make activating / installing the add-on more robust...

 

Tickets 2.1.4 is now available for all licensed customers to download.

• Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
• Now depends on Standard Library by Xon.
• Improve compatibility for XF 2.2, mostly around inbound emails.
• Avoid trying to prune fields that don't exist anymore.
• Support attachments within knowledge base articles.

 

Tickets 2.1.3 is now available for all licensed customers to download.

• Add CLI commands to run rebuild tasks.
• Update option group icon to match resource manager icon.
• Fix an issue when trying to convert conversations to tickets.
• Fix an issue when using a response in a ticket with no priority assigned.
• Ensure user ticket counts are properly incremented.
• Ensure counts are properly updated when tickets are hard-deleted.
• Properly save "Alert on status transition" option.

 

Tickets 2.1.2 is now available for all licensed customers to download.

• Ensure categories can handle tickets with titles greater than 150 characters.
• Fix an issue where some threads would throw an error when being converted to tickets.

 

Tickets 2.1.1 is now available for all licensed customers to download.

• Add inline moderation support for converting threads to tickets.
• Bump ticket title limit to 150 characters.
• Drop unused is_expired field.

 

Tickets 2.1.0 is now available for all licensed customers to download.

• Add a basic and optional knowledge base system.
• When copying a thread/conversation to a ticket, update BBCode references to point to new attachments.
• Implement attachment handling when editing an edited ticket message.
• Fix preview link for editing ticket messages.
• Add the ability to prune custom field contents after a period of time has elapsed after ticket creation.
• More accurately set dates for...

 

Tickets 2.1.7 is now available for all licensed customers to download.

• Clean up unused phrases and template modifications.
• Fix an issue where XF1 code was referenced, rather than XF2.

 

Tickets 2.0.6 is now available for all licensed customers to download.

• Additional username and email validation for guest tickets.
• Additional time-based escalation criteria.
• Add support for prefix editing from the sidebar when viewing a ticket.
• Minor fixes for bundled importer.
• Under-the-hood work for future guest participant support.

 

Tickets 2.0.5 is now available for all licensed customers to download.

• Minor fixes and improvements to importer.
• Fix incorrect admin permission ID.

 

Tickets 2.0.4 is now available for all licensed customers to download.

• Add incoming email handler to allow setting up email addresses that can receive tickets on a per-category basis.
• Add a beta importer for a ticket system from a developer-that-should-not-be-named.
• Remove unused templates.
• Fix moderator alerts for tickets not correctly including the base_url.
• Fix removing phrases on uninstall
• Respect node permissions when converting tickets to threads.
• Fix Trying to...

 

Tickets 2.0.3 is now available for all licensed customers to download.

• Add support for ticket prefixes.
• Add support for multi-quoting.
• Provide additional and more consistent template hooks.
• Add support for Member Notes by Z61. Notes can be entered and displayed within tickets.
• Add a few missing phrases.
• Log what gets changed by escalations.
• Move escalation code out of transactions.
• Fixes for last reply is starter escalation criteria.
• Add the ability to lock and...

 

Tickets 2.0.2 is now available for all licensed customers to download.

• Clean up message drafts after new reply.
• Fixes to filtering when viewing "Your tickets" page.

 

Tickets 2.0.1 is now available for all licensed customers to download.

• Fix an issue where default XF2 field cache rebuilder would break if using PHP callback fields.

 

Tickets 2.0.0 is now available for all licensed customers to download.

If you are upgrading from a legacy XenForo 1 version, please ensure you run through the new options to avoid any potential undefined index errors.

If you previously used permissions with custom fields, you will need to use Xon's Custom Field Permissions add-on which adds permissions to ticket fields as well as other custom field types.

• Statuses and priorities have been spun out and can now be customised...

 

Tickets 2.0.0 Beta 5 is now available for all licensed customers to download. If you previously used permissions with custom fields, you will need to use Xon's Custom Field Permissions add-on which adds permissions to ticket fields as well as other custom field types.

• Add support for additional ticket participants. You will need to ensure you have the correct permissions for this and it should also be noted that this only works for adding existing users at this time.
• Add the...

 

Tickets 2.0.0 Beta 4 is now available for all licensed customers to download.

• Assortment of fixes and improvements.

 

Tickets 2.0.0 Beta 3 is now available for all licensed customers to download.

• Re-add support for guest tickets.
• Harden and improve install / upgrade steps.
• Add a bunch of missing phrases.
• Allow hiding ticket messages in emails.
• Dynamically redirect back to tickets when updating.
• Assortment of other fixes and improvements.

 

Tickets 2.0.0 Beta 1 is now available for all licensed customers to download.

In an effort to try and organise things a little better, bug reports can be posted here and suggestions here. If you can't see these sections, open a ticket.

• Initial port of the add-on to XenForo 2.
• Known issue: Guest ticket posting is disabled at the moment whilst the underlying participant code is reworked. This will pave the way for multi-user tickets.

 

Thread Chapters 2.1.1 is now available for all licensed customers to download.

• Fix an issue preventing thread chapters from working on pinned first posts.

 

Thread Chapters 2.1.0 is now available for all licensed customers to download.

• Harden template modifications and compatibility tweaks for XF 2.2.