Tickets Fixed 1.6.1 – Ticket Opened: 2 Emails for Ticket Owner Redundance

[Freelancer]

There are two EMails send to a ticket owner if a ticket starter opens a ticket for a user:

1. A support ticket has now been opened for you and you will be notified when a response is made by email.
   
   Ticket ID: 152
   Subject: Another Ticket Test (Ignore it)
   Category: General Inquiry
   Priority: Medium
   Status: Open

2. [Username of Owner],
   [Username of staff] replied to a ticket you are watching at [website].
   [Ticket Content]

The 2nd Email is only helpful for future replies (if he watches it). I would either skip it or make a new variant that actually says

[Username of Owner],
[Username of staff] opened a new ticket for you at [website] with the following content.
[Ticket Content]