"Alert User from Ticket"

Where are you seeing that option? Doesn't ring a bell off the top of my head.
 
I can see all alerts in the Xen Pushover add-on from Chris D. It is displayed as "alert_user_from_ticket"... ? What does it alert?
 
I can see all alerts in the Xen Pushover add-on from Chris D. It is displayed as "alert_user_from_ticket"... ? What does it alert?
Oh, that makes more sense now. It's the alert that's sent from escalations.
 
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