Tickets Applications Custom Field {placeholders} for Pre-defined Responses

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Title says it all... Custom Fields add a lot of personalization to responses and with placeholder variables we can really create awesome responses...

Like this...

Hello {firstname},
thank you for your application as a {position}. What we would need from you now, is a little bit more details of your {background} and please add some more points to {my-goals}.
Thank you
 
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You can already do what I believe you’re asking. I’m mobile at the moment but use {field.fieldId} as your replacement variable where field ID is the value you want.
 
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