For users who need to confirm their email account I have setup an escalation. To automatically post a message with instructions.
However, it doesn't seem possible to only post the instructions if the ticket has not received a response yet. I don't want it applied to any ticket.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.