Tickets Predefined responses

Discussion in 'Suggestions' started by Strutt20, Aug 31, 2018.

  1. Strutt20

    Strutt20 Member

    Is there a way to add/remove predefined responses without having to go to the admin panel? I noticed that they can be edited and deleted but not added from the profile page. In addition to that, it would be great to have user specific responses. Instead of having everyone using the same responses, a support agent can modify their own responses and access them easily.

    Thank you!
  2. NixFifty

    NixFifty Administrator Staff Member

    Consider it done for the next update. (y)
    Strutt20 likes this.
  3. Freelancer

    Freelancer Well-Known Member

    I still dont like the responses being hidden in the personal account... it should be a page under the "Tickets" main nav tab menu (that only shows up if you have the permissions to write responses).
  4. Strutt20

    Strutt20 Member

    @NixFifty was this feature added in the latest update? Thanks!